Cancellation policy & cancellation form



Consumers have a right of cancellation in accordance with the following terms, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly attributed neither to their commercial nor their independent professional activity:

A. Cancellation policy


Right of cancellation

You have the right to withdraw from this Contract within fourteen days, without stating reasons.

The cancellation period is fourteen days from the date on which you or a third party appointed by you, which is not the carrier, has taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us (DICOTA SCHWEIZ AG, Churerstrasse 20, 8808 Pfäffikon SZ, Switzerland, Tel: +41 55 416 50 30, Fax: +41 55 416 50 39, Email: [email protected]) of your decision to cancel this Contract, by means of a clear statement (e.g. with a letter sent by post, fax or email). You can also use the attached sample cancellation form, but this is not mandatory.

To comply with the cancellation period, it is sufficient for you to send notification of your decision to exercise the cancellation right before expiry of the cancellation period.

If you cancel this Contract, we must reimburse all payments we have received from you, including the delivery costs (excluding additional costs that result from you selecting a type of delivery that is different from the cheapest standard delivery offered by us) immediately and no later than fourteen days after the date on which we receive notification of your cancellation of this Contract. For this repayment, we will use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged fees for this reimbursement. We can withhold the reimbursement until we have received the returned goods, or until you have provided us with proof that you have sent the goods back, whichever is earlier.

You must send back or surrender the goods to us immediately, and in any case no later than fourteen days from the date on which you inform us of the cancellation of this Contract. The deadline is observed if you send the goods before the expiry of the fourteen-day deadline.

You will bear the direct costs of sending back the goods.

You must only pay for any loss of value suffered by the goods if this loss of value is attributed to handling that was not necessary to check the condition, features and function of the goods.

The cancellation right does not exist for contracts concerning the supply of goods that are not prefabricated and whose production depends on an individual selection or specification by the consumer, or goods that are expressly tailored to the personal requirements of the consumer.

The right of cancellation does not apply to consumers who, at the time the Contract is concluded, do not belong to a member state of the European Union, and whose sole place of residence and delivery address at the time the Contract is concluded is outside the European Union.

  1. Please avoid damage and contamination of the goods. Please send the goods back to us in their original packaging, with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer possess the original packaging, please use suitable packaging to ensure sufficient protection against damages in transit.

  2. Please do not send the goods back to us carriage forward.

  3. Please note that the aforementioned Figures 1-2 are not a prerequisite for the effective implementation of the cancellation right.

B. Cancellation form


If you would like to withdraw from this Contract, please complete this form and send it back to us.


Churerstrasse 20
8808 Pfäffikon SZ


Fax: +41 55 416 50 39
Email: [email protected]