
AVAILABILITY AS A PROMISE
In the key account business, the ability to deliver is not an option, but a fundamental requirement. If an IT manager rolls out 200 laptops and realises three days later that the cases are not available, this is not just a logistical problem – it undermines trust in the entire supply chain. DICOTA keeps its 50 top-selling products permanently in stock and guarantees short delivery times, even for larger quantities.
For retailers, this means they can make binding commitments to their major clients – and actually keep them. That is the difference between a supplier and a partner.
PLANNABILITY THROUGH FRAMEWORK AGREEMENTS
Major customers think in terms of budget cycles, not individual orders. Framework agreements with defined products, prices and call-off quantities are the norm in the enterprise sector. DICOTA fully supports this model: retailers can enter into framework agreements that offer their customers predictable terms and conditions and provide the retailers themselves with predictable margins.
Typical contract terms of 12 to 36 months provide certainty for both parties. At the same time, call-off quantities can be managed flexibly – ideal for customers with seasonal fluctuations or rolling deployment cycles.
SIMPLE PROCESSING – NO ADMINISTRATIVE OVERHEAD
Many retailers underestimate the amount of internal effort generated by an unstructured range of accessories: different suppliers, varying ordering processes, inconsistent documentation. DICOTA simplifies this radically. A small number of clearly defined SKUs, a straightforward price list and a well-established ordering process reduce the administrative burden to a minimum.