Warranties that put your mind at rest

Lifetime warranty

Our checks mean we can be sure of delivering quality products, and promise you the same certainty. Thanks to its stringent production guidelines and quality checks, DICOTA offers a life-long* warranty for potential material and processing defects on notebook cases. * Based on legal restrictions in Germany for a period of 30 years; no time limit in other countries

24 months warranty

Customers benefit from the 24 month warranty when they buy DICOTA accessories, phone / tablet cases, notebook bags with wheels and electric components, hard-shell products or special solutions.

36/48 months warranty

You as a customer can purchase an extended warranty lasting 36 or 48 months when you buy any of the MOS products.

Guarantee conditions

1. Fill in guarantee form please click here

2. Present sales receipt or invoice

• The guarantee is not transferable.
• Any defect must be reported within two months after it has been discovered. Afterwards, every right to repair or replacement is void.4

Consequently for the above guaranties; if a problem occurs with this DICOTA product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, DICOTA will, in its discretion, either fix or replace the Product in accordance with the guarantee terms and conditions stated herein. The guarantee provided for herein applies only to the first purchaser or gift recipient of the Product. The duration of the guarantee is stated on the related product page on our website.
This guarantee covers only manufacturing defects and does not cover any damage caused by accidents, neglect, misuse (such as transportation of unusual items),abrasion, water, normal wear and tear, improper operation or care, modifications, abuse or exposure to extreme temperatures. Excluded from the guarantee liability are the following cases: loss of or damage of a computer, loss of or damage to programs, records or data, or incidental damages, consequential damages, even if DICOTA has been informed of their possible occurrence.This guarantee is global.
If the guarantee applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at DICOTA's expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, DICOTA will substitute a comparable DICOTA product.


General disclaimer for all DICOTA products:

This guarantee does not cover damages arising from everyday use and wear. Damage due to acts of violence such as earthquakes or floods are also excluded. DICOTA shall also not be liable for damages for expenses or consequential damages. The statutory warranty remains unaffected by the provisions of the guarantees.
In some states / countries, the exclusion or limitation of damages for incidental or consequential damages contract is not allowed, ie the above limitation or exclusion of liability applies in your case may not. In some states / countries is to limit the duration of an implied guarantee is not allowed, ie, the above limitation or exclusion may not apply to you.
In addition to this limited warranty are no other express guaranties. This guarantee gives you specific legal rights. You may have additional rights that may differ from state to state and country to country. DICOTA does not take any responsibility for third party products, i.e., DICOTA will not reimburse any damage to devices used together with DICOTA products DICOTA cannot take responsibility for third party (non DICOTA branded) products or services that are offered together with DICOTA branded goods. The applicable instructions for the use these products, the conditions of use, warranties or guaranties (if any) are set out at the sole discretion of manufacturer of the non-DICOTA-product.