Your questions. The answers.
1. What is Trace Your Bag?
Trace Your Bag is the new product line from DICOTA. The professional notebook cases are equipped with innovative localising technology. This considerably facilitates the recovery of the notebook case and protects you against loss of hardware and – even more important – your data. Save yourself a lot of trouble and expense with Trace Your Bag, the global innovation from Switzerland. A tracer (transmitter), immediately ready for operation after successful registration, is included in the delivery.
2. How do I find my notebook case?
The “Trace Your Bag” app helps you locate your notebook case around the clock. The system works with the latest maps from MapQuest and shows you the location within a certain radius in real time. Use the practical journaling feature to retroactively retrieve the history to date. The app is currently available for Apple (iOS) and Google (Android) systems.
3. Why is the tracer not sewn right into the notebook case?
There are several reasons for this. The tracer has a battery that must be recharged approx. every six months. The mobile tracer also gives you excellent flexibility, letting you use the service for different bags. Its compact design (10 cm x 5 cm x 1 cm) and light weight of less than 50 grams allow the tracer to be safely stowed anywhere you like, and it will fit into any compartment of the DICOTA notebook case.
4. Where does Trace Your Bag work? Are there any extra charges involved?
Trace Your Bag works wherever a mobile phone network (GSM) is available and a service agreement has been concluded with us. Currently that’s in over 140 countries. You don’t need to worry about any technical matters, such as roaming agreements. DICOTA has taken care of everything. Simply download, register and use – worldwide, without any additional roaming charges.
5. What are the technical advantages over a GPS-based service?
Unlike the GPS systems, the tracer can also receive signals in enclosed spaces, wherever a GSM signal is available. Thanks to GSM, the power consumption is also considerably lower, meaning that Trace Your Bag can operate for several months without having to be constantly recharged.
6. How accurate is the location tracking?
The positional accuracy is between 200 m and 2 km, depending on the strength of the GSM signal and the number of transmission antennas in the surrounding area. The longer you stay in one place, the more accurate the localisation. The practical app allows you to conveniently locate your notebook case on the latest maps at any time.
7. Is that not too inaccurate? GPS offers me more accurate location tracking.
GPS offers the advantage of high precision localisation, something Trace Your Bag cannot rival. On the other hand, the disadvantage is that the battery usually only lasts one day and there is no reception in buildings and enclosed spaces. It is therefore likely that localisation will not be possible in case of loss. In contrast, Trace Your Bag scores points with its fast, reliable and easy localisation – and very low power consumption. The concept is also very simply designed: plug & play.
If you want to use a localisation service on company premises, GPS localisation, which is accurate to within a metre, gives rise to data protection issues. Trace Your Bag, in contrast, shows a defined radius rather than the exact location. This is more than sufficient for business-related processes (service technicians, customer consultants, planning purposes, etc.) and at the same time protects important employee privacy. A switch on the tracer even lets you deactivate the service at any time.
8. When does the tracer emit signals?
The tracer emits signals when it is not being moved. This is determined by the built-in motion detector. The technical innovation is based on triangulations of GSM signals and can thus generate a conclusive localisation.
9. Do I need to turn off the tracer on an aeroplane for security reasons?
The tracer does not transmit any data due to the motion of the aeroplane. We nevertheless recommend turning off the transmitter for security reasons. The instructions and safety regulations of the airlines also apply at all times and must therefore be strictly observed.
10. How long does a charged battery last?
The tracer has a built in lithium-ion battery that enables continuous operation for over 6 months. The battery can be recharged at any time on your notebook using the USB cable included in delivery, or with a charger.
11. In which countries does Trace Your Bag operate?
Trace Your Bag provides global coverage in over 140 countries. You can find a current list of countries at www.dicota.com/TraceYourBag
12. How much does the Global Trace Service cost and how can I extend it?
After registration and activation, you can use Trace Your Bag free of charge for three months. You can extend the Global Trace Service by pressing a button on the app, and the exact cost will be displayed. By the way: The sooner you extend the service after registration, the more interesting the discounts are. The Global Trace Service includes the cost of the integrated SIM card, localisation and communication, and all other charges.
13. In our company we need a solution that provides additional options. Is that possible?
Of course. Trace Your Bag is based on a modular concept and can be upgraded with additional, highly useful and efficient features. DICOTA offers you individual solutions fully customised to meet your requirements. Just ask. We will be glad to offer you a personal consultation.